Our warehousing Divas work their hardest to have your order packed and on it’s way to you as quickly as possible (usually within 2-5 days), but there might be some COVID-19 induced delays because of logistic interruptions outside of our control. There might also be delays after releases! We’ll do our best to keep you up to date, and if in doubt feel free to reach out! xx
Thank you for your patience Divas!
Orders with Decals
Decals are created manually, they are works of art. While we endeavour to make your decal as soon as we can (usually within 5 days), in peak periods orders containing decals can take up to 7-10 days to process.
Christmas guaranteed delivery cut off date
We have been advised by our shipping partners that because of COVID related logistic delays, to guarantee delivery in time for Christmas you'll need to place your order with us by 4th of December (28th October if in New Zealand). Orders placed after this date may arrive to you on time, but we are unable to provide any guarantee.
Selecting express shipping means the post man gets your order to you faster after collection from DivaSquad HQ, however we process orders in the order we receive them, and thus your order will still take the usual time for processing, as outlined above.
Your order may be sent in multiple shipments
To optimise shipping times, some orders ship in multiple packages and thus may arrive at different times. If your entire order does not arrive within 2-3 days of the initial package, please contact us!
Locations we ship to
We currently ship to all Australian and New Zealand States exclusively.
DivaDollys shipping to NewZealand
All DivaDollys shipped to NewZealand will be shipped in two packages so while they are sent at the same time, they may arrive on different days. If your entire order does not arrive within 3-4 days of the initial package, please contact us!
Standard order processing time
Please allow 3-5 business days for processing and up to 5 days for delivery. DivaDolly's are shipped via TNT, with all other DivaSquad products shipping via Australia Post, Monday-Friday (excluding holidays).
Safe shipping tips
We do not accept responsibility for stolen merchandise once delivered. All packages are insured, so please ensure that there is someone to receive your package, or that there is somewhere safe and secure for it to be left. For speed, safety and security, we recommend always shipping large items to a business address if available.
Shipping costs are based on weight and postal address and calculated at checkout. For speed, safety and security, we recommend always shipping large items to a business address if available.
Shipping outside of Australia & New Zealand
We do not currently ship outside of Australia and New Zealand. If you are interested in International Shipping, please contact DivaDolly, LLC at firstname.lastname@example.org.