FAQ

The DivaDolly is capable of holding 8+ costumes. The DivaDolly is designed to store costumes using the upright hanger hook on the inner door and the generous drawer space. Three drawers of graded depth accommodate costumes, shoes, accessories, etc. The drawers remain secure throughout travel. Costumes can be neatly stored on the hanger hook and folded neatly and securely in the drawers.

Petite DivaDolly is designed to hold no more than 4-5 costumes using our DivaSquad hangers on the inner door hook with three (3) equal-sized drawers to store your shoes, tights, accessories and makeup.

Please refer to the product pages for all measurements regarding the sizes of DivaDolly and DivaDolly petite.

• Height: 77 centimetres from wheel base.
• Trunk size: height x width x depth = 68 X 47 x 37 centimetres.
• Inner door with hanging rack depth 13 centimetres.
• Drawer depth 24 centimetres.

Overall, it’s best to store your DivaDolly in a cool dry environment, more specifically:

• Temperature: DivaDollys and Makeup cases should be stored in temperatures between 5 and 32 degrees celsius to avoid surface warping, and thus avoid keeping your DivaDolly in hot cars, garages and attics that go above this temperature.
Condensation: avoid storing ice packs, coolers or any other condensation producing objects inside your DivaDolly or Makeup case to avoid warping.

Damage due to inapropriate storage is not covered by warranty.

We only partner with a highly select number of stores throughout Australia and New Zealand. If you would like to express your interest in partnering with DivaSquad, please complete the online form here.

Each product we sell at DivaSquad is manufactured to meet the highest of quality standards, and quality checked individually by our staff. This means each product is most likely to be in the very best of conditions, and will last you for as long as you take care of it. However, if you have any concerns or find a rare fault, we’d like to fix things for you fast. Please see our Warranty and Returns Policy page here for more detailed info.

TNT Business Address (NON-Residential) Delivery 

To avoid processing and delivery delays, please beware of the following. 

For your TNT Business Address Delivery to be valid, the address must be a business in a 'commercial' location and NOT a registered business/company in a residential home. Please keep in mind that an additional $70 fee is incurred if you still need to send it to the given delivery address before booking and wish to send it to a residential address. 

The location of your order for delivery is checked, and if not suitable, we will contact you to either: 

1. Change delivery address, 

2. Send to your nearest TNT Station for you to collect directly from them,

3. Send an invoice of $70, which will need to be processed before booking to send to the given address, 

4. Send with Australia Post, which will incur additional shipping costs and may take longer for you to receive, 

5. Offer a refund, which will incur an admin fee of $20, 

All of this put extensive delays in sending your order to you, so please ensure the correct address is given at checkout, or contact us immediately here.

So please check your address and, of course, do not hesitate to reach out if you have any questions or concerns at hello@mydivasquad.com. 

The TNT/FedEx oversize surcharges and fees are not in our control and are implemented by TNT/FedEx. DivaDolly Australia Pty Ltd do not set these fees, we just try our best to give you options to avoid them.

If we cannot reach you, or you have ordered during our busy periods (such as a new collection launch, Christmas, or comp seasons), we may decide to automatically send it to your nearest TNT Station for collection, not to have your order delayed further. 

We are very sorry for this inconvenience this may cause. 

Where to apply the discount code: 

Discount offers require a promo code to be entered before completing your order.

1. Once you've added the item to your cart, select the "Place Your Order" option and enter the code in the “Gift Card or Discount Code” section when entering your payment details and select apply.
2. Providing your order meets the terms of the offer the discount will appear and be reflected in the order total.
3. You can now continue through the checkout and complete your order!

Each promotion has its own terms and conditions, but please note we only allow one promo code per order.

If you experience any issues, please contact us at hello@mydivasquad.com

Once you have selected the gift you want, Press 'claim gift,’' and your item will appear in your cart at $0. 

If the gift has not occurred or the total price is present in the cart, the item is not applicable or meet requirements.

• You must add the gift to the cart for it to be redeemable and cannot be applied after you've placed an order.
• You can only use one discount code per order. We cannot apply the discount or any promotional codes or gifts retrospectively. If you add a discount code at checkout, your gift will no longer be valid, and the gift's total amount will be added to the cart and included in your discount code's total price.

Remember: Gifts with Purchase offers will be void if combined with any other promotional products or promotional discounts.