FAQ

General

How is the DivaDolly unique from other traveling systems?
The DivaDolly is the ONLY patented portable wardrobe on wheels that secures hanging garments, make-up and accessories during travel. It is unique in that it maintains organisation door to door! No hassling to organise or unpack during or between competitions or shows. The storage system offers various compartment sizes that suit your personal needs.
Is assembly required?
There is no assembly required! (Ok! There is a little, but its just your super awesome six removable 360 wheels!) Apart from the DivaDolly wheels your DivaDolly is ready to organise the minute it arrives. It is a sophisticated travel wardrobe and vanity station that provides ease and accessibility. The expandable rods and hanging rack lock into place for easy display and access to all hanging costumes. The DivaDolly is unique in that it is the only travel system that keeps all of your essentials ready to go the minute you arrive without the hassle of unpacking, re-hanging and re-organising.
How many costumes can the DivaDolly hold?
The DivaDolly is capable of holding 8+ costumes. The DivaDolly is designed to store costumes using the upright hanger hook on the inner door as well as the generous drawer space. There are three drawers of graded depth that accommodate costumes, shoes, accessories, etc. The drawers remain secure throughout travel. Costumes can be neatly stored on the hanger hook as well as folded neatly and securely in the drawers.
What are the dimensions of the DivaDolly?
  • Height: 77 centimetres from wheel base.
  • Trunk size: height x width x depth = 68 X 47 x 37 centimetres.
  • Inner door with hanging rack depth 13 centimetres.
  • Drawer depth 24 centimetres.
How much does the DivaDolly weigh?
Depending on the outer material that makes your DivaDolly unique, the overall weight of your DivaDolly is approximately 17 kilos. It is crafted with quality materials to ensure durability. It is recommended to keep the DivaDolly under 28 kilos fully loaded to ensure the integrity of the wheels and handle during transport.
Is the DivaDolly easy to wipe clean?
Yes! The DivaDolly does not touch the ground surfaces at a competition. It remains upright on its wheels. The body of the DivaDolly is not directly exposed to the dirt and grime that are on unfamiliar floor surfaces. The interior is made of PVC leather to add to the durability. PVC is a tough and resistant material that resists ageing, abrasion and is tolerant of both cold and warm temperatures. The PVC leather can be easily cleaned by wiping with a damp cloth or a Magic Eraser.
Covid-19 note
DivaDolly has always been the right choice for backstage organisation and now even more so. You can be at ease knowing that all surfaces of your DivaDolly can be sprayed with antibacterial solutions and or antibacterial wipes. DivaDolly allows everything to be off the ground, organised and in its allocated individual location. DivaDolly is the safest when it comes to backstage bags and organisation. The DivaSquad also recommends that you keep your DivaDolly door closed whilst not in use to save on space backstage. This lowers the chance of community exposure to bacteria. You can still safely hang your costumes or items from the telescopic hanging rack whilst your DivaDolly door is locked closed.
Is the DivaDolly easily portable and accessible?
Yes, the DivaDolly has six universal wheels to ensure smooth and easy travel. Once stationed, after opening a few clasps, you have full access to your wardrobe and accessories within less than minute. It’s your closet away from home keeping your focus on the spotlight.
Can the DivaDolly be checked for airline travel?
The dimensions of the DivaDolly exceed the average dimensions of checked luggage and is most likely considered oversized. Oversized check-in is super easy and straightforward and easily accessible for every travelling Diva! We recommend using a DivaDolly slipcover if you fly. *Please be aware, checking in your DivaDolly is not covered under warranty for airline travel as it can be damaged by the mishandling of others and is at the discretion of the DivaDolly purchaser.
How should I store my DivaDolly?

Overall, it’s best to store your DivaDolly in a cool dry environment, more specifically:

  • Temperature: DivaDollys and Makeup cases should be stored in temperatures between 5 and 32 degrees celsius to avoid surface warping, and thus avoid keeping your DivaDolly in hot cars, garages and attics that go above this temperature.
    • Condensation: avoid storing ice packs, coolers or any other condensation producing objects inside your DivaDolly or Makeup case to avoid warping.

Damage due to inapropriate storage is not covered by warranty.

How do I become a DivaSquad Stockist?

We only partner with a highly select number of stores throughout Australia and New Zealand. If you would like to express your interest in partnering with DivaSquad, please complete the online form here.

Warranty and Returns Policy

Each product we sell at DivaSquad is manufactured to meet the highest of quality standards, and quality checked individually by our staff. This means each product is most likely to be in the very best of conditions, and will last you for as long as you take care of it. However, if you have any concerns or find a rare fault, we’d like to fix things for you fast. Please see our Warranty and Returns Policy page here for more detailed info.

Shipping

To what destinations do you ship to?
Currently, DivaDolly Australia delivers to all states of Australia and New Zealand. If you are wanting to purchase outside of Australia or New Zealand, please contact main DivaDolly Headquarters at info@divadolly.com for options.
Is DivaDolly available for local pick-up?
Yes, if you are based near our showroom in Perth then simply select the pick-up from store option at checkout, we’ll reach out once your order is ready for pickup and you can then schedule a that is convenient. Our address is: 19A Alex Wood Drive, Forrestdale, WA
How will COVID effect shipping times
The status of national and international transport and logistics are constantly changing due to the pandemic, and some of these changes may affect your order. While we are doing everything in our power to prevent such interruptions, the majority of these factors are outside our control. If any delays occur, we will do our best to keep you up to date by email.
When will my presale order ship?
Preorders allow you to reserve your favourite product in advance and to avoid missing out on a limited design. Each preorder product page will clearly list the expected date of arrival based on arrival estimations provided by our suppliers. These are however, purely educated estimations, and these times are subject to reasonable delays in manufacturing and/or delivery and/or other factors outside of our control. We will endeavor to keep you informed by email if any changes occur. For more information please see our Terms page.

Discounts

How do I apply a discount code?

Where to apply the discount code: 

 

Discount offers require a promo code to be entered before completing your order.

 

  1. Once you've added the item to your cart, select the "Place Your Order" option and enter the code in the “Gift Card or Discount Code” section when entering your payment details and select apply.
  2. Providing your order meets the terms of the offer the discount will appear and be reflected in the order total.
  3. You can now continue through the checkout and complete your order!

Each promotion has its own terms and conditions, but please note we only allow one promo code per order.


If you experience any issues, please contact us at hello@mydivasquad.com

Free Gift With Purchase

Once you have selected the gift you want, Press 'claim gift,’' and your item will appear in your cart at $0. 

If the gift has not occurred or the total price is present in the cart, the item is not applicable or meet requirements.

 

  • You must add the gift to the cart for it to be redeemable and cannot be applied after you've placed an order.
  • You can only use one discount code per order. We cannot apply the discount or any promotional codes or gifts retrospectively. If you add a discount code at checkout, your gift will no longer be valid, and the gift's total amount will be added to the cart and included in your discount code's total price.

Remember: Gifts with Purchase offers will be void if combined with any other promotional products or promotional discounts.