Keeping your DivaDolly clean and well-maintained is essential for its longevity and optimal performance.

Here are some general care instructions to follow:

REGULAR CLEANING:
- Wipe down the surface of your DivaDolly regularly using a soft, damp cloth to remove dust, dirt, or spills.
- Use a mild soap or detergent for stubborn stains and gently scrub the affected area with a soft brush or sponge.
- Avoid harsh chemicals or abrasive cleaners, which may damage the materials.

DRYING:
- After cleaning, thoroughly dry your DivaDolly to prevent moisture buildup, which could lead to mould or mildew.
- Allow the DivaDolly to air dry in a well-ventilated area, or use a clean, dry cloth to wipe away any excess moisture.

And if your DivaDolly Pro has a ROUGH GLITTER SURFACE, you'll need to take special care when cleaning it. Here are some suggestions for safely cleaning a DivaDolly with a rough glitter surface:

GENTLE BRUSHING:

- Use a soft-bristled brush, like a toothbrush or a makeup brush, to gently remove any loose dirt or debris from the glittering surface. Avoid using brushes with stiff bristles that could scratch or damage the glitter.

MILD SOAP AND WATER:

- Mix a small amount of mild soap, such as dish soap or baby shampoo, with water. Dip a soft cloth or sponge into the soapy water and gently wipe the glitter surface. Be careful not to scrub too vigorously. Rinse the cloth or sponge with clean water and wipe away any soapy residue.

SPOT CLEANING:

- For specific spots or stains on the glitter surface, you can use a gentle stain remover. Apply to the spot on your DivaDolly and gently rub it in a circular motion with a soft cloth or sponge. Make sure to remove any residue with a clean, damp cloth.

AIR DRY:

-After cleaning, let your DivaDolly air dry naturally in a well-ventilated area. It's important to avoid direct sunlight or using heat sources for drying, as they may damage the surface.

Keeping your DivaDolly Pro in top condition is crucial;
We highly recommend regular cleaning. The frequency of cleaning will depend on how often you use the DivaDolly and the level of dirt and residue it accumulates. Generally, try to clean your DivaDolly Pro at least once every few weeks or as necessary. However, if you notice visible dirt, stains or unpleasant smells, cleaning it more frequently is best. Regular cleaning will help to maintain both the appearance and functionality of your DivaDolly Pro.

STORAGE:

1. Clean the DivaDolly before storing it.
2. Find a clean, dry place to store it, away from extreme temperatures and humidity.
3. Secure the handle in the locked position to avoid accidental damage.
4. Keep a protective cover, cloth, or towel shielded.
5. Store it upright or secured to prevent tipping or movement.
6. Keep it away from heavy objects to avoid damage.
7. Periodically check on it for any issues and ensure the storage area is suitable.

Following these steps, you can safely store your DivaDolly until you need to use it again.

UV AND HEAT PROTECTION:

Proper Storage:

1. Store your DivaDolly Pro in a clean and dry area, away from direct sunlight and high humidity.
2. Consider using a DivaDolly Slip Cover to protect it from dust, scratches, and UV rays.
3. Ensure that the storage space is well-ventilated to prevent moisture buildup.

Keep your DivaDolly Pro away from direct sunlight. Using a UV-resistant cover if exposed to direct sun to prevent fading and discolouration. Whilst a DivaDolly Slip Cover is not completely UV-resistant, it will benefit your DivaDolly Pro's care.


Avoid High Heat:
Protect your DivaDolly Pro from high heat sources, such as heaters or direct contact with hot objects. Heat can cause warping or damage to the structure and components. Be cautious when placing hot items or exposing your DivaDolly to excessive temperatures.

Avoid storing an ice pack or cooler inside your DivaDolly Pro to maintain its structural integrity.

These pointers will help maintain the vibrant appearance of the materials and increase their lifespan.

The DivaDolly Pro comes with four corner wheels, two locking wheels, and spares. It's essential to store the spare wheels inside the DivaDolly Pro in case of a wheel emergency.

Take note of the following:

Before moving the DivaDolly Pro, double-check that the locking wheels are unlocked. This will prevent unnecessary strain on the wheels and brackets, reducing the likelihood of hairline fractures or damage.

Regularly inspect the wheels:

It is a good practice to inspect the wheels regularly for any signs of wear or damage, such as hairline fractures. If you notice any issues, refrain from using the wheels and seek appropriate repairs or replacements.

Handle your DivaDolly Pro with care:

When manoeuvring the DivaDolly, avoid sudden movements or dragging the wheels when the locks are on, which can also damage the wheels or brackets. Instead, handle the dolly gently and smoothly, carefully navigating any obstacles or uneven surfaces cautiously. Avoid rough terrain, as loose rocks can damage wheels.

When transferring it from your vehicle to the ground, avoid dropping it from any height. Additionally, it is essential to be careful when navigating curbs, as hitting them can also cause damage to your DivaDolly Pro wheels.

Keeping the DivaDolly Pro on all its 360° six wheels when manoeuvring provides optimal stability and manoeuvrability. However, when encountering a bump or door entry, it is recommended to transition to using only the two back wheels to navigate over the obstruction.

Here are some steps to follow in such situations:

Assess the obstacle:

Approach the bump or door entry carefully and evaluate its height and type. If a significant obstruction cannot be easily navigated, proceed with the following steps.

Lift the front end and shift weight to the rear:

To lift the front of the DivaDolly Pro, use the extendable handle to shift the dolly onto its back two corner wheels. This will raise the front corner and locking wheels slightly off the ground, transferring the weight of the DivaDolly Pro to the back wheels.

Navigate the obstacle:

Slowly but confidentially pull your DivaDolly Pro, using the two back wheels to traverse the bump or entryway. Take care to maintain control and stability while doing so.

Lower the front end:

Once you have successfully cleared the obstacle, carefully lower the front end of the DivaDolly Pro to rest all six 360° wheels on the ground again.

By following these steps, you can safely navigate over bumps or door entries while minimising the risk of toppling or causing damage to the DivaDolly Pro. Remember always to exercise caution and be mindful of your surroundings and the limitations of the dolly.

If you happen to spot a hairline fracture or any other type of damage to one of the wheels or wheel brackets of your DivaDolly, it is essential that you refrain from using the wheel in that condition or dragging the dolly around. Doing so could lead to further damage to the bracket or affect the stability of the dolly.

Instead, it's essential to take immediate action by following these steps:

Damaged Wheel:
1. Stop using your DivaDolly: As soon as you identify a hairline fracture on a wheel or bracket, stop using the wheel and avoid dragging it to prevent additional harm.
2. To replace a damaged DivaDolly Pro wheel, gently lay it on its back. Next, replace the damaged wheel with one of the spare wheels that came with your dolly. If you don't have a spare wheel, remove one of the inside wheels and place it on the outer corners to maintain balance. You can purchase an additional DivaDolly Pro wheels here.

Damaged Bracket:
1. Reach out to the DivaSquad or the appropriate customer service channels to report the issue and seek guidance on how to proceed. They will be able to provide you with the necessary instructions for repairing or replacing the damaged wheel or bracket.
2. Follow repair or replacement instructions: Follow the instructions provided by the manufacturer to repair or replace the damaged wheel or bracket. This may involve ordering replacement parts, seeking professional assistance, or performing the repair yourself if it is within your capability.

Overloading the DivaDolly can lead to potential hazards and issues.

The DivaDolly is the perfect solution for storing your costumes while travelling. It has an upright hanger hook on the inner door and three spacious drawers that can comfortably accommodate your costumes, shoes and other accessories. The drawers are designed to remain secure throughout your journey, ensuring your belongings stay safe and organized. With the DivaDolly, you can store 8- 10 costumes, neatly hanging them on the hook and folding them securely in the drawers.

Here are some risks and faults that may occur if the DivaDolly is overloaded:

Structural damage:

Overloading the DivaDolly can strain its frame excessively, causing it to weaken or deform over time. This can compromise its stability and durability.

Difficult manoeuvrability:

When the DivaDolly is overloaded, moving or navigating your DivaDolly Pro can become difficult, especially if you are on uneven ground. This can lead to accidents, such as tripping or dropping the dolly.

Drawer jamming:

Exceeding the weight capacity of the drawers can cause them to jam or become difficult to open and close. Drawer jamming can lead to frustration and potential damage to the drawer components and contents of the drawers.

Wear and tear on components:

Overloading the DivaDolly can cause premature wear and tear on its components, such as the telescopic poles, handles, costume hook, drawers or wheels. This can result in malfunctioning parts or even breakage.

Inadequate weight distribution:

Improperly distributing the weight within the DivaDolly can lead to an unbalanced load, increasing the risk of tipping over or toppling during transportation.

To avoid any hazards or issues, it is imperative that you adhere to the weight limitations specified by the manufacturer. Remember the recommended load capacity, distribute the weight evenly, and do not exceed the stated limits. Doing so ensures that your DivaDolly Pro's performance, integrity, and safety are maintained.

Overall Measurements:

• Dance suitcase height: 77 cm from the base of wheels
• Trunk Height: 68 cms
• Trunk Width: 47 cms
• Trunk Depth: 35 cms
• Telescopic Garment Rack: 147cm from floor to top
• Inner door with hanging rack depth: 13cm
• Drawer depth: 23 cms
• Weight: 14.2kgs

Drawer Internal Measurements:

NEW LIGHT WEIGHT DRAWERS
Equal Sized high-density polyethylene

• 43.5cm x 21.5cm x 17.5cm
• 16.3 litre Capacity

Accessory Measurements:

• Removable Box: 24cm x 22cm x 10cm
• Detachable Mirror: 25.5cm x 15.5cm
• Lid Netting: 43cm x 12cm 
  
   

Please be aware that there may be variations in colour and weight among different product variants. Any images provided by mydivasuad are for reference purposes only, and actual colours may differ slightly due to lighting conditions and individual monitor settings. Moreover, the product's weight may vary slightly due to manufacturing processes and natural variations in materials. We endeavor to provide accurate information, but kindly allow for these slight differences when making a purchase.

WARNINGS AND PRECAUTIONS

Following these steps, you can safely store your DivaDolly until you need to use it again.

- Avoid Injury:
- This product is not a toy. Keep it out of the reach of children and pets.
- Do not stand, sit, climb, or hang on any part of this travel case, including drawers, doors, or telescopic poles, as it may cause injury or damage.
- Never open more than one drawer at a time to prevent the case from becoming unstable and causing accidents.
- Place the heaviest items in the bottom drawer to maintain stability and balance.
- Do not modify any part of this travel case, as it may compromise its structural integrity and safety.
- Keep drawers and doors closed when not in attendance to avoid tripping hazards or damage to the contents.
- Always lock the wheels when the travel case is in use to prevent it from rolling unexpectedly.
- Do not hang more items than recommended on your telescopic rail to prevent the rail from bending or breaking.
- Always read, follow, and install your travel case in accordance with the manufacturer's manual. Refer back to the manual when needed for proper usage instructions.
- Your DivaDolly Pro comes with a permanent label that contains essential safety information and instructions. Please do not remove it.

These warnings are essential to ensure the safe use of the DivaDolly travel case and prevent any accidents or injuries.

You Can Find All Warranty Information For Your DivaDolly Pro Here